Privacy Policy

Naturel Collagen Canada is committed to protecting your privacy. This Privacy Policy applies to the Naturel Collagen Canada website and describes how we collect, use, and protect your information. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect personally identifiable information that you provide directly, such as your name, email address, shipping and billing address, and telephone number when you place an order, subscribe to our newsletter, or contact us.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, access times, and referring website addresses. This information helps us operate and improve our website and understand how it's used.

We do not collect sensitive personal information (such as race, religion, or political affiliation), and we do not use or disclose such information without your explicit consent.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and customer support

  • Communicate with you about your order, account, or inquiries

  • Send you newsletters or promotional communications, where you've opted in

  • Maintain and improve our website and services

  • Comply with legal obligations

We do not sell, rent, or lease your personal information to third parties.

Sharing Your Information

We share your information only as necessary to operate our business:

  • Fulfillment partner: To ship your order, we share your name, address, and order details with our third-party fulfillment partner, who is responsible for warehousing and shipping your products.

  • Payment processing: When you make a purchase, your payment information is processed securely by our payment processor. We do not store your full credit card details on our servers.

  • Service providers: We may share information with trusted service providers who help us with email delivery, customer support, or website analytics. These providers are only permitted to use your information to provide services to us and are required to keep it confidential.

  • Legal requirements: We may disclose your information if required by law, to comply with legal process, to protect our rights or property, or to protect the safety of our customers or the public.

Cookies

Our website uses cookies to improve your browsing experience. A cookie is a small text file placed on your device by our website. Cookies help us remember your preferences and information (such as items in your cart) between visits.

You can choose to accept or decline cookies through your browser settings. If you decline cookies, some features of our website may not function as intended.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is transmitted using encryption (such as SSL/TLS) to protect it during transit.

Your Choices

You may unsubscribe from our newsletter or promotional emails at any time using the unsubscribe link included in those emails. If you'd like to access, correct, or request deletion of your personal information, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at info@naturelcollagen.com.